Editorial Complaints Policy

At Apothecary Vape, we strive to maintain the highest journalistic standards and provide accurate, informative, and engaging content to our readers. We value our readers’ feedback and take complaints seriously. This Editorial Complaints Policy outlines the procedure for making a complaint about our editorial content and how we handle those complaints.

Scope of Complaints

This policy covers complaints related to the editorial content published on the Apothecary Vape online magazine. It includes articles, opinion pieces, reviews, and any other content produced by our editorial team.

Grounds for Complaint

Complaints may be made if you believe that the content published on Apothecary Vape online magazine violates any of the following principles:

Inaccuracy

If you believe the information provided in an article is factually incorrect or misleading.

Bias

If you believe the content exhibits a significant bias that compromises the fairness and objectivity of the reporting.

Discrimination

If you believe the content includes discriminatory or offensive language, stereotypes, or promotes hate speech.

Plagiarism

If you believe the content infringes on copyright or includes unattributed or improperly attributed sources.

Privacy

If you believe the content violates an individual’s privacy rights or includes personal information without consent.

Ethical Concerns

If you believe the content breaches journalistic ethical standards.

Making a Complaint

To make a complaint about an article or any other content published on Apothecary Vape online magazine, please follow these steps:

Provide details

Clearly identify the article or content in question, specifying the date of publication, title, and author if available.

Describe the complaint

Explain the grounds for your complaint, providing specific details about the alleged violation of journalistic standards.

Contact information

Include your name, email address, and any other relevant contact details.

Complaints can be submitted via email to [email protected] or through our online contact form on the Apothecary Vape website.

Handling of Complaints

Upon receiving a complaint, we will acknowledge receipt within three working days and initiate an investigation. The investigation will be conducted by our editorial team, which may involve consulting relevant parties, reviewing the content, and assessing the complaint in detail.

Resolution of Complaints

We aim to resolve complaints promptly and fairly. Once the investigation is complete, we will respond to the complainant with our findings and any actions taken as a result. Our response will be provided within 10 working days of acknowledging the complaint, although more complex cases may require additional time.

If we determine that an error or violation has occurred, we will take appropriate remedial action, which may include:

Correction or clarification

If the content is found to be inaccurate or misleading, we will issue a correction or provide additional context.

Removal

In cases where the content is deemed to violate our editorial standards, we may remove the content from our website.

Apology

If the complaint is justified, we will offer an apology to the affected party.

Escalation

If the complainant is dissatisfied with the outcome of the investigation or the actions taken, they may request an escalation by contacting our Editor-in-Chief. The Editor-in-Chief will review the complaint and provide a final response within 15 working days.

Public Disclosure

A summary of complaints received and their resolutions will be periodically published on the Apothecary Vape website to ensure transparency and accountability.

Note: This Editorial Complaints Policy is subject to periodic review and may be updated without prior notice. The most recent version will always be available on the Apothecary Vape website.